At Paladin Security Limited (“we”, “our”, “us”), we understand that protecting your personal and commercial information is important, and are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.
This policy explains how we collect, use, disclose, store, and protect your information when you interact with our services, website, or communications.
1. Collection of Personal Information
We may collect personal information from you when you:
- interact directly with us, including face-to-face, over the phone, over email, or online
- complete a form, such as registering for any events or newsletters, or responding to surveys or feedback opportunities
- apply for a job with us
Additional information may be collected from publicly available sources, such as social media or the New Zealand Companies Office.
The information we collect may include your name, email address, phone number, job title, company name, and other contact or business details relevant to the services we provide.
We also collect non-personal information (e.g. browser type, IP address, time spent on site) to improve our website and user experience.
2. Purpose of Collection
We collect and use your information:
- to provide you with security consulting and related services
- to communicate with you about your enquiry or engagement
- for internal record keeping, administrative and billing purposes
- for analytics and market research, to improve our offerings and user experience
- to send insights, updates, or service information (where consent has been given)
- to meet our legal and contractual obligations
- if you have applied for employment with us, to consider and evaluate your application
We only collect personal information that is necessary for these purposes and take steps to ensure it is accurate and up to date.
3. Disclosure of Information
We do not sell your personal information. We may disclose it only to:
- trusted service providers (e.g. IT systems, cloud services, analytics tools) who support our business operations, under confidentiality agreements
- legal authorities or regulators, where required by law or to comply with legal obligations
- other parties, where you have explicitly authorized us to share your information
Where information is disclosed to third parties outside New Zealand, we ensure appropriate safeguards are in place, consistent with Privacy Principle 12 of the Privacy Act 2020.
4. Your Rights
Under the Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Withdraw consent to receive communications at any time
- Make a complaint to the Office of the Privacy Commissioner if you believe your rights have been breached
To make a request, contact us directly at privacy@paladinsecurity.co.nz
5. Data Security and Retention
We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure. Both physical and digital security measures appropriate to the nature of the information we hold are taken, including:
- encryption of data in transit and at rest
- access controls and authentication mechanisms
- regular security assessments and vulnerability management
- secure data storage
- staff training on data protection and privacy practices
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law. When no longer required, we securely delete it or anonymize it according to our data retention policy.
6. Use of Cookies and Analytics
Our website uses cookies and analytics tools (e.g. Google Analytics) to collect information on how visitors interact with our site. This helps us understand user behaviour, improve content, and enhance the website experience.
You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.
7. External Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites and encourage you to read their privacy policies.
8. Updates to This Policy
We may review and update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The latest version will always be available on our website with the effective date clearly marked.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:
Email: privacy@paladinsecurity.co.nz
Privacy Commissioner (NZ): https://www.privacy.org.nz
Last updated and effective: 13 March 2026